Terms & Conditions

All bookings are subject to availability and are not confirmed until you receive written confirmation from Sauna Lounge Co. Submitting an enquiry form does not constitute a confirmed booking.

A deposit may be required to secure your session. Details will be provided at the time of confirmation.

A deposit is required to secure your booking. The deposit amount will be confirmed at the time of booking and is due within 48 hours of receiving your booking confirmation.

Your booking is not confirmed until the deposit has been received. Sauna Lounge Co. reserves the right to release the date if payment is not received within this period.

Deposits are fully refundable for cancellations made more than 48 hours before the scheduled session. Cancellations within 48 hours of the session may forfeit the deposit. Please refer to our Cancellations and Refunds section for full details.

Cancellations made more than 48 hours before your scheduled session will receive a full refund of any deposit paid.

Cancellations made within 48 hours of the session may forfeit the deposit. We understand that circumstances change — please contact us as early as possible and we will do our best to reschedule your session.

Sauna Lounge Co. reserves the right to cancel or reschedule a session due to unsafe weather conditions, equipment issues, or other circumstances beyond our control. In such cases, a full refund or alternative date will be offered.

Sauna use is not suitable for everyone. You should not use the sauna if you are pregnant, have a heart condition, high or low blood pressure, epilepsy, or any other condition that may be aggravated by heat. If you are unsure, please consult your doctor before booking.

All guests must be 18 years of age or older, unless accompanied by a responsible adult and with prior written consent to Sauna Lounge Co.

Guests are responsible for monitoring their own comfort and wellbeing during the session. Please stay hydrated, take breaks as needed, and exit the sauna immediately if you feel unwell.

Alcohol consumption immediately before or during a sauna session is strongly discouraged and may result in the session being terminated without refund.

Guests are expected to treat the sauna equipment and surrounding area with care and respect. Any damage caused by misuse or negligence may be charged to the booking party.

Please arrive at the agreed time. Late arrivals may result in a shortened session without a reduction in price.

Sauna Lounge Co. reserves the right to refuse service or end a session early if guests behave in a manner that is unsafe, disrespectful, or disruptive.

Sauna Lounge Co. takes all reasonable precautions to ensure a safe and enjoyable experience. However, participation in sauna sessions is at your own risk. We are not liable for any personal injury, illness, or loss of property that occurs during or as a result of your session, except where required by Australian consumer law.

Nothing in these terms limits any rights you may have under the Australian Consumer Law.

Sauna Lounge Co. may update these terms from time to time. The current version will always be available on this page. Continued use of our services after any changes constitutes acceptance of the updated terms.

If you have any questions about these terms, please get in touch via our booking enquiry form.